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PayPal Complaint - LIES!!!!!!
PayPal Complaint

PayPal Complaint

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LIES!!!!!!


I recently placed an order thru an online vendor who accepted Paypal . When I was ask to verify I could not find the pay options. Granted I should have just canceled the order but I was thinking I could just go over to Paypal and change the funding source.

Well when I went to Paypal it would NOT let me change the funding source. This was very important since I knew that the bank account it was tied to only had $7.77 in it and the payment would "bounce". I contacted Paypal and their agent assured me that Paypal would only take out what was in the banking account then it would take the remainder from my credit card. He said he was sorry but that they could NOT change the primary source even though I asked.

Well I didn't feel good about this so I sent an email to the company that I purchased the product from asking them to cancel the order. They didn't. Now all this took place withing 10 minutes of placing the order.

Well to make a long story short they submitted the whole $47.00 and the bank went ahead and paid it then billed me $28.00 for insufficient funds. I know, I am stupid for taking their word. I should have asked the agent how they were going to know how much was in the account. But the way he talked he sounded like he knew what he was saying.

What makes the whole matter worse is that Paypal refuses to look into the matter and then has the gall to say they value customers and to please call them before I cancel my account. Why? So they can tell me they are sorry? Fat chance!


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Comments


RealityCheck2011 says: (7 years ago)
 0
When you use paypal you have a back-up funding source, usually a bank or credit card account. Paypal told you the remainder would be charged to your card which it was. Paypal cannot control the insufficient fund charge, that is the agreement you made with your bank. The company should have cancelled your order when you requested it but this seems like an unfair review to paypal since once you make a payment, it is too late to change the funding source.




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